MASTERTECH MARINE POLICIES

I KNOW, ITS A PAIN IN THE BUTT, BUT YOU'D BETTER READ THIS, ESPECIALLY THE CREDIT CARD SECTION.
BY BROWSING THIS WEB SITE'S INFORMATION OR DEALING IN ANY WAY WITH THE MASTERTECH YOU agree to be bound by all policies listed herein as well as those of all suppliers involved.

SHIPPING   RETURNS   DAMAGED GOODS   CREDIT CARD RULES
TECH HELP   BACKORDERS   PRIVACY

MASTERTECHS CREDIT CARD RULES

PLEASE READ CAREFULLY!!
First and Foremost, CREDIT CARDS ARE NOT CHARGED AT ORDER TIME; ALL PROCESSING IS DONE MANUALLY BY US, SO IF YOU ACCIDENTALLY ORDER   SOMETHING IN ERROR, please CONTACT US IMMEDIATELY and we will change it prior to charging your card.
BANK CARD "RULES" STATE THAT YOU DON'T CHARGE FOR AN ITEM UNTIL IT IS DELIVERED. THE BANK CARD PEOPLE ARE PATENTLY UNFAIR TO MAIL ORDER RETAILERS WITH THIS REQUIREMENT. ESPECIALLY WITH THE RISE OF INTERNET RETAILING. PROBLEM IS, I UTILIZE 3 MAJOR DROP-SHIP SUPPLIERS AND TO MAINTAIN A DELIVERY FLOW CHART IS BASICALLY AN IMPOSSIBILITY. I HAVE NO PAYMENT PROTECTION DURING THE TIME FROM ORDER TO DELIVERY WITHOUT CHARGING FOR THE ITEM FIRST. OCCASIONALLY THINGS ARE EITHER OVERLOOKED OR ON A LONG BACKORDER STATUS, WHEN THIS HAPPENS IF I AM NOTIFIED BY THE SUPPLIER I WILL MAKE EVERY EFFORT TO KEEP CUSTOMERS ABREAST OF THE ORDER STATUS. OUR PROBLEM IS GETTING THAT NOTIFICATION. MANY DAYS HERE HAVE 3 OR 4 HOURS DEVOTED TO CHASING DOWN ERRANT ITEMS. SO TO MAKE A LONG STORY SHORT, I REQUIRE A "DEPOSIT" OF 100% OF THE PURCHASE PRICE UPON ORDER!
A CHARGE OF UP TO 3.9% MAY BE ADDED FOR OVERSEAS CREDIT CARD ORDERS.

CHARGEBACKS

HAVE A PROBLEM WITH YOUR ORDER? DO NOT "CHARGE BACK" THE ORDER AMOUNT THRU THE CARD ISSUER OR PAYPAL, I WILL DEAL WITH YOUR PROBLEM AND, IF NECESSARY, REFUND YOUR ENTIRE PURCHASE PRICE IF YOU ARE DISSATISFIED WITH ANY FACET OF MY SERVICE. STUFF HAPPENS, SOMETIMES I, AS A HUMAN, LOSE TRACK, SHIP THE WRONG PARTS, LOSE ORDERS - - WELL, YOU KNOW. SO PLEASE DO NOT CHARGE BACK ANYTHING.
CALL ME AT 850-623-1197 AND I WILL MAKE EVERY EFFORT TO SATISFY YOUR REQUESTS.
A CHARGEBACK COSTS ME $10.00 A SHOT AS WELL AS RAISING MY DISCOUNT RATE - AND MY IRE. I CONSIDER IT A DIRECT SLAP IN THE FACE. AGAIN, PLEASE DON'T DO IT!!

WHO PAYS ON FRAUDULENT CHARGES??

Been watching those bank card ads on TV about identity theft? Illegal card use? Well, since you are protected, and The Bank is protected (I have about 105 pages of legalese from them), guess who actually pays for those SUV's and surfboards? THE MERCHANT who, in good faith took the card. If I catch you altering an order, sending through a frivolous chargeback, or using a stolen card, I call out the dogs. They bite. So don't do it. The thieves who stole my coins in Hawaii are doing a 10 year stretch. I don't quit.

SHIPPING INFORMATION

PLEASE READ CAREFULLY!! Freight is included in parts orders over $100.00, I pay it as a consideration for your patronage. Nominal charge of $8.75 on orders of lesser amount. I have affiliates in Washington State, Alabama and Florida for fulfillment of many orders. They are professional wholesalers oriented to customer service.

In some cases, large and heavy items such as manifolds, covers, etc. may incur an additional shipping charge. You will be notified of such charges before your order is processed.

OVERNIGHT? SECOND DAY AIR? OPTIONS

Need it fastest way?? Just advise me in the special instructions box in the cart or on the quick order form. I will ship as requested, a second charge for the difference only will be applied when I get the cost from my suppliers.

SHIPPING TO FOREIGN DESTINATIONS

You as a purchaser understand that shipping to your country may involve customs and extra shipping charges. I will declare items at the lowest price reasonable and commensurate with the items purchased. Shipping charges will be added as a separate charge to your account upon my receipt. If using PayPal, please contact us first so that we may generate an invoice complete with appropriate shipping to you. If credit card, we will add shipping when the order is processed. Priority Mail on most small items shipped out of the U.S. is $24.75. Please contact us first if you have any questions about what the shipping charge will be. Thank you.

"FREE" SHIPPING AND RETURNS

"Free shipping" means that we did this the easy way for both of us. You pay the aggregate price shown on the items selected under $100.00, no fiddling around with rates, weights, charts and forms. This is is also my courtesy to you for shopping at MASTERTECH. You may very well find that other discount marine shops' total costs to you (with freight and handling) are actually higher than mine!

NO RETURNS on electrical items. Sorry, I have not the wherewithal to supply test components!

NO RETURNS AFTER 30 DAYS for any item under ANY circumstances.

NO RETURNS on sealed items that have been opened. This also applies to parts that show signs of being installed and removed. If I get one of these, you WILL NOT receive a refund!!

RETURN SHIPPING IS YOUR RESPONSIBILITY ON ALL RETURNS AND EXCHANGES. A MINIMUM OF 3% CREDIT CARD FEE PLUS MY ACTUAL SHIPPING COSTS WILL BE DEDUCTED FROM ALL RETURNS. So please be sure you are ordering the correct item! I make nothing on shipping, handling and credit card transaction fees, this is not a recoverable cost. Exception: I ship you the wrong part in which case the fault is mine.

SPECIAL ORDERED, OR LOW TURNOVER ITEMS. Many parts are low turnover items and gather dust on my shelf.
AT MY DISCRETION I may charge up to a 20% restocking fee on items of this nature.

DROP-SHIPMENTS.
UNDER NO CIRCUMSTANCES return anything to a drop-ship supplier without our prior authorization. Most require return authorization numbers which we will supply to you. Parts returned to 3rd party suppliers without proper authorization risk being rejected and credit may not be issued to either you or us. Lost parts will receive no credit.

RETURN AUTHORIZATION FORM.
Please PRINT OUT this form and enclose with any returns. It is self-explanatory.
PLEASE CALL US FIRST so we can determine who it should be sent to. Thank you.

DAMAGE/LOSS/SHORTAGE

Product packaging is done with care to insure that your order is received in good condition. For shipment via U.P.S. or common carrier, please note the discrepancy, damage, etc., on freight bill and immediately file the proper claim with the delivering carrier. Damage and shortage of packages is the responsibility of the delivering carrier.

TECHNICAL ASSISTANCE

The technical information provided as a service by the MASTERTECH is given in good faith and with knowledge gathered over many years of experience. However the MasterTech makes no warranty, express or implied, regarding the use of, results of, or liability created from, application of this data. This Service is provided on an "AS IS" basis, and You expressly agree that Your use of the Service is at Your sole risk. Mastertech and the Content Providers
a) disclaim any and all warranties, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, and
b) make no warranties regarding the completeness, accuracy or availability of the Service or Content.

Limitation of Liability and Indemnification

In no event shall Mastertech or Content Providers be liable to You or any other persons or entities for any direct, indirect, special, exemplary or consequential damages, including lost profits based on breach of warranty, contract, negligence, strict liability or otherwise arising out of Your use of Service, Content, or use of Sites whether or not You or they had any knowledge, actual or constructive, that such damages might be incurred. You indemnify and hold harmless Mastertech and Content Providers against any claim, damage, loss, liability or expense arising out of Your use of the Service or Content in any way contrary to these Conditions of Use. Definition The Term "We" means Mastertech, and the term "Mastertech" and "Content Provider" includes the companies, their employees, agents, contractors and licensers.

BACK ORDERS

MASTERTECH will ship all orders made on a timely basis. If a product is back ordered, we will notify you and provide the earliest estimated ship date. To simplify the confusion created by partial back orders, we will charge for all the order and ship complete orders only. You MUST NOTIFY us if you wish to have immediate shipment of your partial order.

PRIVACY POLICY

MASTERTECH will never release any of the information you provide to a 3rd party under any circumstances not related to processing and shipping your order. MASTERTECH will only send you email in reference to your quote requests and orders.